The Exchange Server address list service failed to respond - Fixed

If you’re an Exchange administrator, you had come cross this problem whenever you had tried to perform some changes on users mailboxes, either adding an older mailbox to server, move a mailbox, exporting a new user objects to Active Directory, or creating a newer one on Exchange Server 2007; you have got this error message on your screen -

  

          “The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.”

So today I’ll help you out in troubleshooting the error: Event 6801 - "The Exchange server address list service failed to respond". But before move ahead, I want to share with you the primary reasons why Exchange Server sometime behaves like this.

The only reason is Microsoft Exchange System Attendant Service is not working, or facing any problem that’s why this service is not running.  

To resolve this issue, you just need to restart Microsoft Exchange System Attendant Service again. So currently if you’re getting this error during adding a user’s mailbox to the server, restart the service by-

Enter services.msc in run box and look for Microsoft Exchange System Attendant Service in the list.

Once you find the service, Select Restart.

Check the location of default public folder by navigate through Organization Configuration > Mailbox

Now you need to select here the mailbox that you want to change the default public folder database. Open properties by right click the database.

Click Client Settings tab in mailbox database properties, and click Browse next to Default public folder database.

Now choose the public folder database from the list of public folder database and click OK.

That’s it. Now you will no longer receive address list service failed to response whenever you add mailbox to the server.

But in case if you are trying to create a new mailbox on Exchange Server 2007, make the following changes in EMC (Exchange Management Console). 

Open EMC and go to Organization Configuration.

Now right click in Exchange Management Console and select Modify Configuration Domain Controller. Now point Modify Configuration Domain Controller to your DC hosting the PDC.

Now restart Microsoft Exchange System Attendant Service. So the next time when you will create a mailbox for a new or existing user, you will no longer receive this issue.

That’s it. If you have any query related Exchange server errors, post your questions in the comment box. I’ll try to help you out!

Thanks,