It is a very common problem with the
all versions of Exchange Server including Exchange 2013 where user doesn’t
receive any email from outside as well as inside of the Exchange network.
However, administrator has configured all the setting according to Exchange
Server 2013 guidelines but still there is some possibility to face 'Exchange
Server not receiving emails' problem. Possibly these kinds of error usually occurs
due to Internal DNS related issue in Server.
So today we’re going though few easier
steps to fix this email receiving problem occur with Exchange Server 2013 SP1
too.
How
to Fix Internal Email Receiving Issue in Exchange
All internal transmission should work
if Exchange 2013 has been installed with minimal setting. Every user should be
able to receive and send emails among all the users on Exchange. But it doesn’t
work always.
If you’re also facing the same issue
after configuring all the setting in Exchange 2013, check and apply below
setting to fix this issue.
But before try the solution, make sure
that domain local DNS IP (not 127.0.0.1)
is set on NIC of Exchange Server and nslookup is working fine and resolving.
Now follow the steps-
1. If you
setup secondary DNS IP in the NIC of Exchange server, then delete it and
restart Frontend transport service and Microsoft Exchange transport.
2. Now login
Exchange Control Panel, and navigate to 'Servers'. Choose your Exchange Server
and click 'Edit'. Select DNS Lookup and setup local DNS server IP on Exchange
server’s DNS lookups.
3. Now add
your local DNS Server IP in Internal DNS lookups from Custom Settings options.
That’s it. After manually adding above
setting, internal emails flow will start to your mailbox.
Fix
External Email Receiving in Exchange 2013
You can check here incoming SMTP emails
status by Microsoft Connectivity Analyzer. It will display an error which
specifies outside email receiving problem in Exchange Server 2013.
Now do the same as we applied above
for internal emails. But this time, set the local DNS Server in External DNS
lookups from Servers Settings option. And restart Frontend transport service
and Microsoft Exchange transport.
Apart from this solution, you can also
modify Host file to fix this issue. Simply open Host file of your Exchange
Server and add the following host entries in the file.
10.10.10.100 mailserver
10.10.10.100 mailserver.yourdomain.com
That’s it. After applied above method
or modifying Host file, it will restart Exchange transport services and start
working.
Unexpectedly, if above methods didn’t
work for you; check Firewall logs, transport logs, Exchange server event viewer,
and Microsoft remote connectivity analyzer. You will get more hint why
receiving emails problem occurring in Exchange 2013.
However, if your Exchange Server is
not a newly configured server and you’re facing this issue lately; possibility
is your Exchange mailbox has been corrupted.
You may try Stellar Phoenix Mailbox Exchange
Recovery tool to recover your data from Exchange server. This trusted utility
supports Exchange Server 2013 along with other earlier Exchange version
including 2010, 2007, and so on.
Hope, above solution worked for you.
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